FAQ

Bookings made through the website are recorded in calenzo in a specific colour, in this case grey. They must be validated by the user and only become confirmed once validated.

Yes, you can. The calendar is ready to receive both bookings made online and bookings entered by the user. Simply double-click the desired time slot and fill in the customer’s details.

Yes, go to Calendar → Staff.

When you right-click a time slot, a window opens where you can make the booking.

The calendar offers several booking statuses you can select, each with its own icon, so you get a visual overview of your day’s schedule.

Yes, there is a table where you can register your business locations. When customers make a booking, they choose the location they want and only the staff available there are shown.

calenzo manages bookings by room, so if a room is already occupied at a specific time, an alert will be generated.

Yes, you can. Working hours can be fixed, following the clinic’s opening hours, or variable. If variable, you can set the hours by day/week, as well as by location.

calenzo includes a rota where you can check the available staff, their working hours and location.

To create a customer, go to Tables → Customers. Click New and a new customer record opens; fill in the details and save when you have finished.

To delete a customer, open their customer record and click Delete. Please note that if there are already transactions recorded for that customer, it will not be possible to delete them.

To activate the service, go to CRM → SMS → Automatic Messages and tick the options you want to be sent automatically.

In calenzo, on the home page, you will find a bank card icon in the top right-hand corner showing the available SMS packages and the corresponding payment reference. Simply make the payment and the SMS will be credited to the system.

The 1,000 SMS package costs €40.00, the 5,000 SMS package €150.00 and the 10,000 SMS package €300.00, plus VAT at the applicable legal rate.
SMS packages do not expire.

Yes. Go to CRM → SMS → Sending History.

Enter the period you want to analyse and click Process. The history is then shown with the date and time sent, recipient and message. Here you can also keep track of the total number of messages sent.

To create a new user, go to Utilities → User Editing. Click New and a new user record opens; fill in the details and save when you have finished.

Go to Utilities → Access Management. Choose the user, tick the items you want to give access to and the type of access (edit, entry or view), then click Save.

Yes, go to Tables → Users

Select the user you want to change and, on the Calendar tab, change the working hours. When you have finished, click the Save button on the right and the change is recorded.

To change your password, click the Password button and enter your current password and the new password. You can also go to Tables → Users → Change Password.

To add your company logo, go to Utilities → Settings → Company Details. On the Logo tab you can upload the file.

Yes, you can. Each user can customise their own button bar. To do so, each user should go to Utilities → Settings → Button Bar.

You can add or remove the available buttons and change the order in which they are displayed.

To access calenzo, use the link and click Login. Then choose the access option and enter your login details: entity, user and password.

The available modules are Calendar, Rota, CRM, Marketing and Profile. There are also some extras, such as Staff and SMS packages.

Yes, the subscription price already includes all updates and support. You can check our Price List.

Yes, users don’t need to worry. Backups are made automatically by calenzo twice a day, to ensure complete data security.

Security is something we take very seriously. That is why our servers are hosted in the best data centres on the market, with automatic backups twice a day, weekly and monthly.

Connections to the server are made over the HTTPS protocol.

You can ask your questions by phone or WhatsApp, or send them to [email protected].

You will initially receive your login details by email; we advise you to change your password after logging in for the first time.
We recommend choosing a password that is easy to remember but hard to guess.

To create a staff member, go to Tables → Staff. Click New and the record opens for you to fill in; save when you have finished.

Yes, if you have more than one location you can assign the location to the staff member.

In the staff member’s record you can select only the services that staff member provides, and enter the price if it differs from the standard price.

The CRM is a tool that lets you manage your company’s marketing. It includes features such as loyalty cards, points and gift vouchers.

calenzo lets you send SMS, but you can also export the database if you want to run an email marketing campaign.

To get started, go to Utilities → Settings → Calendar Profile, where you can configure several options.

All fields can be customised: the booking page link, logo, background image or button colour, footer notes and social media shortcuts.

As you configure it, you can see how it will look from the customer’s point of view.

In Utilities → Settings → Calendar Profile you will find the Booking page link field, where you can enter your company name.

calenzo lets you choose whether the customer selects the staff member when booking and whether to enable the “no preference” option, in which case a staff member is assigned at random. You can also choose whether the staff member’s photo is shown in the online booking.